CLARiSUITE only requires a good specification PC, with a mouse and keyboard. For CLARiNET to be used, a NIC (network interface card), and connection to the LAN used by the printers is necessary.

Yes, CLARiSUITE has ODBC capability (open database connectivity), this means that data may be sourced from a variety of compatible platforms, including Access, SQL, Excel etc.

The CIFF template is still required, however, data for some of the fields may be populated from one or more data sources.
CLARiNET has an API (application programming interface). This allows software developers to interact with CLARiNET from their own application.

CLARiNET also has an OPC server (open platform communication), this allows CLARiNET to connect directly to factory automation systems, allowing control of printed data and logged information to be managed directly. The OPC server operates as a service, meaning the CLARiNET application does not need to be running for the server to be effective.

Yes, there are other drivers available, although support for these may be limited since it is dependent on documentation and support from other manufacturers. The Zebra printer is supported as standard since its protocol is widely documented and the Zebra product is in common use.

The CLARiSOFT license is held on the dongle supplied and unfortunately, we are not able to supply replacement dongles for individual licenses. However, we are happy to consider unusual circumstances and would always endeavour to work with you to ensure a new order for the software is processed quickly to get you up and running.

We do hold stock of the software in house and are able to supply on a same or next day delivery service, if required.

Please contact the After Care team on 01159 640144 to discuss your requirements or email aftersales@uk.interactivecoding.com.

We provide a label design service for all customers. Please contact the Technical Support team on 01159 640144 to discuss your requirements.

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

ICE spare parts have been developed specifically for the machines and are produced to the highest quality to maximise the performance of your coder. We cannot vouch for spare parts supplied from other suppliers and how these may affect the efficiency or print quality of your ICE coder.

The use of non-ICE spare parts will invalidate your printer warranty.

Yes, we do!

We offer Preventative Maintenance Service contracts which provide scheduled maintenance days to help prevent downtime and ensure coders are working at optimum efficiency.

We recommend that each coder on-site is serviced a minimum of twice per annum. The length of each visit depends on how many coders the customer has on-site – Engineers can service up to 6 coders in 1 day.

The average contract includes 2 x 1-day visits to be scheduled within a 12 month period (if 6 or fewer coders on-site). A 10% discount is applied to our standard day rate.

If you would like to book maintenance support/scheduled servicing or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

When you contact us, please confirm the following:

– Is this an urgent requirement? I.e. Do you have you got a machine down currently?
– Do you require a one-off service or an annual service schedule?
– How many coders have you got on-site and what type of coder(s) do you have? Ie Vulcan, TIJ, Zodiac, Hawk or x3 Hawk and 1x Vulcan.
– Would you require weekend support?

If you have an issue with your coder, please send an email to enquiries@uk.interactivecoding.com

You may also call us on 01159 640 144.

Please provide the following details when you contact us so we can best help you:

• Is your production line down due to the coder issue?
• Do you have an issue with an ICE coder? If yes, what is the serial number of your coder?
• Do you have a Preventative Maintenance Service Contract (PMSC)?
• What is your machine type? E.g., Zodiac, Torus, Viper, Hawk or Vulcan?
• Do you have an error code or description? If yes, please quote the error code or description.
• Is your coder issue due to a damaged/broken part?
• Please provide your contact information and address (including the postcode) where the coder is installed.

The Zodiac range uses the CLARiSUITE^TM operating system. This is used across allICE coders. To find out more about CLARiSUITE^TM, please click here.

The Zodiac range uses CLARiSOFT^TM label design software. This is used across all ICE coders. To find out more about CLARiSOFT^TM, please click here.

Yes, we do!

We recommend training at Clearmark HQ – bespoke facilities which include test rigs to gain hands-on experience to help with maintenance and identifying parts, attendees would not be distracted, gives the opportunity to meet Clearmark staff members & fellow engineers/operators.

Scheduled days here at ICE are usually from 9am - 4pm, lunch provided, discounted hotel rates available if required. Certificate provided at the end of training days. Demo room available to show other technologies.

If we were coming to site for training, we would need to ensure that the line is available and that there is a training room the engineer could use.

If you would like to book some training or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

When you contact us, please confirm the following:

– What machine(s) do you need training for? E.g., Zodiac, Viper, Vulcan or Clarisoft software training?
– If you require training for Hawk or Zodiac, would you like standard 1-day or advanced 2-day course?
– Is engineer or operator training required?
– Do you need on-site or in-house training?
– How many attendees will need to be trained?

Please send your order request to us via email to enquiries@uk.interactivecoding.com

You may also call us on 01159 640 144.

However you choose to place your order, please ensure that you confirm the following details:

– Company name and address including your postcode
– Delivery address (if applicable)
– Your contact details such as phone number, mobile number and email address
– Details of the item(s) you would like to order

Our Aftercare team also provide support for consumables such as print heads, ribbons and inks, service and maintenance, Material Safety Data Sheets (MSDS) and extended warranty policies.