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Clearmark Virtual Demo Room
Clearmark creates interactive demo room customers can use remotely

Jun 29, 2020

Clearmark has created a 3D interactive replica of the demonstration room based at its head office in Nottingham. Users ...

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Hot Foil vs Thermal Transfer Printing: Why Switch?

Apr 12, 2019

Both Thermal Transfer Overprinting (TTO) and Hot Foil Stamp apply a variety of information onto flexible packaging. Howe...

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Plastic waste uk companies consumers innovations
How longer CM500+ ribbon can help you to reduce waste and save money

Aug 29, 2018

THE WAR ON PLASTIC WASTE: CM500+ Ribbon Longer CM500+ ribbon - helping you to reduce waste and save money As a result of...

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Adobe Stock 94432555 flexible packaging pouch
Printing on Flexible Packaging with Thermal Transfer Printing

Jun 01, 2018

Printing on Flexible Packaging with Thermal Transfer Printing Flexible packaging is all the rage. Most supermarket aisle...

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FAQs

Can CLARiSUITE be used with non-ICE or Videojet products?

Yes, there are other drivers available, although support for these may be limited since it is dependent on documentation and support from other manufacturers. The Zebra printer is supported as standard since its protocol is widely documented and the Zebra product is in common use.

When is technical support available?

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

Do you offer a replacement service whilst our printer is in for repair?

We offer rental machines for the duration of the repair and can provide a swap out service if required.

How long does a typical Zodiac repair take?

We will endeavour to evaluate all repairs within 2-3 days. A purchase order number is required before any repairs are made.

Once we have authorisation we will aim to ship the repair back within 2-3 days. We will keep in touch with you by email throughout the whole process.

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